PK97 Game Privacy Policy — Your Data, Your Rights

1 Introduction

PK97 Game operates an online sports betting and casino gaming platform accessible at pk97game.app and through the dedicated mobile app. When you register an account, make a deposit, place a bet or interact with any part of the platform, you share certain personal information with us. This policy explains what that information is, why we need it and what we do with it.

We only collect data that is necessary to operate the platform and to provide you with a safe, secure and functional betting and gaming experience. We do not sell your personal data to third parties for marketing purposes. Your data is used to run your account, process transactions in PKR, verify your identity and comply with our platform's operational requirements.

By using pk97 game — whether on desktop, mobile browser or the app — you acknowledge that you have read and understood this privacy policy. If you have any questions about how your data is handled, the contact details in Section 12 are available to you at any time.

2 What Data We Collect

The type of information we collect depends on how you interact with pk97 game. Below is a breakdown of the categories of data we may hold about you:

You may also be asked to provide documentary evidence of your identity, such as a scanned copy of a government-issued ID, as part of the account verification process. These documents are stored securely and are only accessed by authorised team members for the purpose of verification.

3 How We Use Your Data

PK97 Game uses the data we collect for specific, necessary purposes. We do not use your data beyond what is needed to operate your account and maintain the platform. Here is how the main categories of data are used:

• Account registration and management: Your name, email address and contact details are used to create and maintain your pk97 game account, send account notifications and allow you to log in securely.
• Identity verification: Verification documents are used to confirm that you are who you say you are, that you are aged 18 or above, and that the payment methods linked to your account belong to you.
• Processing transactions: Financial data including JazzCash, Easypaisa and bank details are used solely to process your deposits and withdrawals in PKR. We do not store full payment credentials beyond what is necessary for this purpose.
• Platform operation: Betting and gaming data is used to record your activity, settle bets, calculate bonuses and maintain an accurate account balance.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect and prevent fraudulent account activity, multiple accounts and unauthorised access.
• Customer support: Support data is used to respond to your queries, resolve disputes and improve the quality of service provided by the pk97 game team.
• Platform improvement: Anonymised usage data helps us understand how Pakistani players use the platform — which features are most used, where players encounter issues — so we can improve the experience over time.
• Responsible gaming: Your betting and gaming history may be reviewed internally to identify patterns that suggest a player may benefit from responsible gaming tools, such as deposit limits or self-exclusion options.

We do not use your personal data to build profiles for sale to advertisers or third-party marketing platforms. Any communications sent from pk97 game are directly related to your account or the platform's features and promotions.

4 Payment Data & PKR Transactions

All financial transactions on pk97 game are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, Visa and Mastercard. When you make a deposit or request a withdrawal, the necessary payment details are passed to the relevant payment processor to complete the transaction.

• PK97 Game does not store your full JazzCash PIN, Easypaisa mPIN, card number or bank login credentials. Only the reference information needed to process and reconcile transactions is retained.
• All payment processing is handled through encrypted connections. Financial data in transit is protected at all times.
• Transaction records — including deposit amounts, withdrawal requests, dates and payment method references — are retained as part of your account history. This is necessary for account management, dispute resolution and internal audit purposes.
• You may only use payment methods registered in your own name. Linking or using a third-party payment account is not permitted and may result in your withdrawal being held pending verification.
• JazzCash and Easypaisa wallet references are treated as financial data and stored with the same level of security as bank account information.

If a payment dispute arises, your transaction records held by pk97 game may be used as evidence to investigate and resolve the issue. Support for payment queries is available 24/7 through the platform's live chat.

5 Sharing Your Data

PK97 Game does not sell, rent or trade your personal data with third parties for commercial purposes. Your data may be shared in the following limited and necessary circumstances only:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card networks receive the minimum data required to process your PKR transactions securely.
• Identity verification providers: Where a third-party verification service is used to confirm your identity documents, only the data required for that check is shared. Verification providers are bound by strict confidentiality obligations.
• Game software providers: Casino, slots and live casino game providers receive session data necessary to run game rounds. They do not receive your full identity or financial profile.
• Platform technology providers: Companies that provide hosting, infrastructure, analytics or customer support tools may process certain data on our behalf as part of their service. These providers are contractually required to handle data securely and only for the purpose for which it is shared.
• Legal and regulatory requirements: If required by applicable law or an order from a competent authority, pk97 game may be required to disclose certain account or transaction information. We will only comply with such requests to the extent legally required.
• Fraud and security investigations: In cases where fraud, money laundering or other criminal activity is suspected, relevant data may be shared with appropriate investigative bodies.

Any third party that receives data from pk97 game is required to maintain appropriate security measures and to use that data only for the specified purpose. We do not permit third parties to use your data for their own independent marketing.

6 Cookies & Tracking Technologies

PK97 Game uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the platform. They help us keep you logged in, remember your preferences and analyse how Pakistani players navigate and use the site.

• Essential cookies: These are necessary for the platform to function. They keep your session active, maintain your login state and ensure that the betting and casino features work correctly. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: These remember your preferences — such as display settings or last-visited sections — so you do not have to set them again each visit.
• Analytics cookies: These collect anonymised data about how players move through the platform — which pages are visited most, where players spend time, and which features are used most frequently. This information is used to improve the platform experience.
• Security cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pk97 game, though some features may work less smoothly. Essential cookies cannot be blocked without breaking core platform functionality.

The pk97 game mobile app uses equivalent technologies to cookies to maintain session state, collect anonymised usage data and secure your account during app sessions.

7 Data Retention

PK97 Game retains your personal data for as long as your account remains active and for a reasonable period thereafter. The specific retention periods vary by data type:

• Account and identity data: Retained for the full duration of your account and for a period following account closure. This allows us to handle any post-closure queries, disputes or investigations.
• Transaction records: Financial transaction history including PKR deposits, withdrawals and bonus payments is retained for an extended period for audit and dispute resolution purposes.
• Betting and gaming records: Your bet history, casino session records and wagering data are retained for the duration of the account and for a defined period after closure.
• Support communications: Chat and email records with the support team are retained for a period sufficient to handle any follow-up queries related to the original conversation.
• Technical and usage data: Anonymised analytics data is retained for platform improvement purposes and does not contain personally identifying information after the anonymisation process.

When data is no longer required and the applicable retention period has elapsed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may also request early deletion of certain data categories — see Section 9 for your rights in this regard.

8 Data Security

Keeping your personal and financial data secure is a core priority for pk97 game. We apply a range of technical and organisational measures to protect information held about our Pakistani players.

• Encryption: All data transmitted between your device and the pk97 game platform — including login credentials, payment information and personal details — is encrypted using industry-standard TLS protocols.
• Access controls: Access to personal data is restricted to authorised pk97 game team members who require it to perform their specific role. All access is logged and audited.
• Secure storage: Account data, identity documents and financial records are stored on secure servers with appropriate physical and network-level protections in place.
• Account security: Your account is protected by your chosen password. We strongly recommend using a unique, strong password for your pk97 game account. You should never share your password with anyone, including pk97 game support staff — we will never ask for your full password.
• Fraud monitoring: Automated systems monitor account activity for signs of fraud, unusual login patterns or suspicious transactions. Where a risk is detected, additional verification may be triggered.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. If you become aware of any unauthorised use of your account or any security incident affecting your personal data, please contact the pk97 game support team immediately.

9 Your Rights Over Your Data

As a pk97 game account holder, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the support team using the details in Section 12.

To exercise any of these rights, contact the pk97 game support team. We will respond to data requests within a reasonable timeframe. Some requests — particularly deletion requests — may be subject to mandatory retention requirements that prevent us from deleting certain records immediately.

10 Minors & Age Policy

PK97 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are at least 18 years old, and age verification is carried out as part of the account verification process.

If we become aware that personal data has been collected from a person under the age of 18, that account will be suspended immediately, the data will be reviewed and any such data will be deleted in accordance with our safeguarding obligations. Any funds associated with an underage account will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered on pk97 game, please notify us immediately using the contact details in Section 12 so we can investigate and take appropriate action without delay.

11 Policy Updates

PK97 Game may update this privacy policy from time to time to reflect changes in how the platform operates, the data we collect or applicable requirements. When a meaningful update is made, the "Last updated" date at the top of this page will be revised and a notice will be displayed on the platform.

Continued use of pk97 game after a policy update has been published means you accept the revised terms. We recommend checking this page periodically — particularly before major cricket seasons such as PSL or T20 international windows when promotional activity and associated data processing may increase.

If you disagree with any changes to this policy, you are free to close your account by contacting support and requesting withdrawal of any remaining PKR balance.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights or have a concern about how your personal information has been handled, the pk97 game support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat feature within your account dashboard, or by emailing us at the address shown in the footer of this page. When submitting a data rights request, please include your registered account email address and a brief description of your request so we can locate your records and respond efficiently.

VIP account holders have access to priority support, which means data-related requests submitted by VIP members are typically handled faster than standard requests.